PHONE: 800.707.8922
REFERRAL PHONE: 800.707.8921
REFERRAL FAX: 216.383.5298

Admission Criteria

Hospice of the Western Reserve is a community-based non-profit organization providing comprehensive hospice services for those individuals with a serious illness. Several clinical studies have demonstrated the benefit hospice and palliative care can have for patients diagnosed with dementia, cardiopulmonary disease, kidney disease, cancer and other terminal diagnoses. We are able to provide services to patients with any diagnosis, at any age (including our pediatric and perinatal programs) regardless of their ability to pay.

Through our Western Reserve Navigator program, Hospice of the Western Reserve partners with patients to manage their pain and other symptoms for those whose diagnosis is chronic or those not yet ready for hospice care.

We are also able to offer support and direction for patients and families interested in advance care planning and ethical wills.

Hospice of the Western Reserve team members collaborate with patients, families, caregivers, referral sources and other healthcare professionals to provide holistic support for patients throughout Northeast Ohio in any setting (i.e. residential home, nursing facility, group home, hospitals, in-patient units or a patient’s private home. We are always available to answer any questions.

Referral Information

The following questions may help determine whether a patient needs our help.

A patient who:

  1. May not survive within the year
  2. Is facing difficult conversations regarding end of life decisions
  3. Is seriously ill and pain management is needed
  4. Has more than one chronic condition
  5. Has been admitted to the ER/hospital several times within six months

As a caregiver:

  1. How many hours do you spend caregiving?
  2. Is the amount of care you’re providing overwhelming?
  3. Are you getting help from friends and family members?
  4. Have you been ill recently?
  5. Are you experiencing sleep issues?
  6. Are you irritable?
  7. Is the situation taking a toll on your family life or job?
  8. Is it causing a financial strain?

Call Hospice of the Western Reserve at 800.707.8921 for support. An administrator is available 24/7 to speak with patients and families and to answer any questions even before they have selected hospice or a hospice provider.

To expedite the referral process, please have the following information ready:

  • Physician and Patient Name
  • Diagnosis
  • Primary Contact/Caregiver
  • Insurance provider

You can call our referral team at 800.707.8921, email or fax 216.383.5298.

Calling isn't giving up