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Western Reserve Navigator Palliative Care Services

Palliative Care is the medical term for pain and symptom management. Western Reserve Navigator palliative care is a service offered by Hospice of the Western Reserve that may be appropriate for individuals who have been diagnosed with a serious or advanced illness.


Unlike hospice care, patients may choose to receive palliative care while continuing to pursue aggressive treatment and further diagnostic tests.  Many of our Navigator patients have more than one serious illness, diabetes as well as heart disease, for example.

We focus on helping patients manage their symptoms, supporting them throughout their illness and assisting the family in finding additional free, community resources that improve their quality of life.

Frequently Asked Questions

  • Have you or your loved one been diagnosed with a serious or advanced illness such as cardiac or renal disease, cancer or dementia?
  • Do you feel that pain and symptom management could help you live more comfortably?
  • Would additional support from our trained volunteers or other resources such as senior transportation or meal delivery be helpful to you and your family?

Visits from your Navigator social worker and volunteers are free of charge. Advanced Practice Nurse visits do incur a charge, which is covered by Medicare and most commercial insurance plans. There may be a copay, depending on whether or not you have supplementary insurance.

Medicaid patients will receive the service at no cost to them. Fees for anyone without insurance will be based on ability to pay; no one will be turned away because they cannot afford the service. For information regarding payment, click here.

If you answered "yes" to any of these, Navigator may be the right choice. Call 216.486.6512 to arrange a visit. If you have a non-urgent question, you contact us at 216.383.2222.

What Help Can I expect from Western Reserve Navigator?

Minimizing stressful and costly emergency room visits and unnecessary hospitalization are two of Navigator's prime goals. We work collaboratively with your physician to better manage pain and symptoms and to help you avoid the hospital as much as possible.

We offer support to your family and friends, so those who help care for you have someone taking care of them. And, our social workers and volunteers can put you in touch with other helpful resources such as Meal on Wheels and Western Reserve Area on Aging.

We can also help families' complete paperwork for programs such as Medicare, Medicaid and Passport. Emotional support is so important during health challenges and our trained volunteers and staff can help with difficult conversations between you and your loved ones about topics such as living wills and Durable Healthcare Power of Attorney.

Illnesses advance and care needs change throughout a person's life. As we interact with you and your family, our volunteers and clinical staff will monitor your condition during every visit and phone call. We want you to receive the right level of care when you need it.

Our Navigator Team is comprised of Advanced Practice Nurses, social workers and trained volunteers. You will have toll-free access to a caring nurse 24-hours-a-day, 7-days-a-week.  Your team will visit you wherever you live—a private residence, assisted living or nursing home. If you live in a managed- care facility, we will partner with staff there to ensure your well-being.