​You Have a Right to Choice

Why choose Hospice of the Western Reserve?

For nearly 40 years, Hospice of the Western Reserve has provided palliative and end-of-life care, caregiver support, and bereavement services throughout Northern Ohio. We are a nationally acclaimed nonprofit agency providing care in a variety of settings, including:

Our services have grown to meet the requirements of a diverse 7 county area. As your needs change, our staff and services respond with customized care.

Special Programs & Features Include:

  • We are Ohio's first and largest nonprofit hospice. Some hospices are profit based, out-of-state, corporations with local satellite operations. We pride ourselves on the connections we have developed within our community - neighbors caring for neighbors.
  • Some healthcare systems require that you choose their hospice in order to remain in their system. We are committed to working with your preferred physician and provider to collaborate on care. You have a choice in your hospice provider. In a hospital setting, you have a right to informed consent.
  • We are known for our response time, we provide care and admissions 24 hours a day, 365 days a year. Our goal is to be with the patient and families the first day they are referred for services.
  • Clinical staff has more certifications than any other hospice in Ohio.
  • Dedicated triage and on-call team to meet unexpected patient and family needs after hours, weekends and holidays.
  • Home delivery of hospice-related medications, equipment and supplies. 
  • Palliative Care through our Western Reserve Navigator Program provides symptom management for life limiting illnesses while partnering with patient on any future health transitions.
  • Specialized and complex care delivered for specific illnesses such as COPD, heart failure, dementia and renal disease.
  • Home visits by physicians and nurse practitioners. We are happy to work in partnership with your medical team, a practice we have been doing for 40 years.
  • Our Moments to Remember Program, focused on enhancing the quality of life for hospice patients and their families by fulfilling wishes.
  • Pediatric palliative and hospice care.
  • Specialized care for Veterans through our Peaceful and Proud program.
  • Caregiver education and training including videos, booklets and customized guidance to fit your unique needs.
  • Our respite care can be provided through our partnerships with nursing facilities or our hospice inpatient units to provide a break for the patient’s caregiver.
  • Spiritual care services for all faiths.
  • Our patients are not left alone in their final moments due to our By Your Side Program.
  • Art and music for patients and their families.
  • Pet Therapy is available for patients and their loved ones. In addition, well behaved pets are welcome inside of our inpatient units.
  • Children's summer camps and adult workshops for the bereaved – including two Bereavement Centers – in Cleveland and Medina.

We Can Help​​​

Speak with the referral team by contacting us seven days a week, 24 hours a day. An in-person visit can be scheduled the same day it is needed.

Anyone - an individual needing help to cope with a chronic illness, a spouse or family caregiver or a medical professional - can call to start the admission process or inquire about services.


Holly Craider, Granddaughter, Family Caregiver
"My grandparents’ doctors both recommended Hospice of the Western Reserve. They made one of the toughest experiences peaceful and full of love. The employees became an extension of my family.

Mark Ribbins, Son, Caregiver
"Hospice of the Western Reserve is not a place of giving up hope. If anything, it’s a place designed to inspire hope, both for the patient and their families."

Dr. Alfred F. Connors Jr., MD, Physician, MetroHealth Medical Center
"It was everything I could have hoped for and it made such a difference to my Dad. We were relieved that everything was being done right and there was somebody you could count on to call and they would respond. It was just a lifesaver to have them involved."