PHONE: 800.707.8922
REFERRAL PHONE: 800.707.8921
REFERRAL FAX: 216.383.5298
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Western Reserve Navigator Palliative Care Services

Western Reserve Navigator is a Palliative care program that offers support to individuals with an advanced illness.  Patients may be on this program and continue pursuing aggressive treatments and diagnostic tests if needed.  The focus is on symptom management, which includes physical, emotional and spiritual support.  In addition, Social Workers assist with identifying community resources for both the patient and their family to enhance their quality of life.

For more information, call 800-707-8922.

IS PALLIATIVE CARE FOR ME?

If you are diagnosed with an advanced illness, such as heart failure, COPD, renal disease, cancer or dementia and feel that you may benefit from symptom management and support, our palliative care program may be of assistance to you and your family.

WHAT WE DO FOR YOU

We work with your physician to manage symptoms, this can be done in all settings, your home, nursing facility, and assisted living facility.  Our goal is to minimize hospitalizations, facilitate advanced directive conversations, offer caregiver support and access to community resources.  Our team is comprised of Advanced Practice Nurses, Social Workers and Volunteers.  You will have toll-free access to a nurse 24 hours a day, 7 days per week.

HOW DO I PAY FOR THIS SERVICE?

Social Worker and Volunteer visits do not incur a charge to the patient, they are paid for by Hospice of the Western Reserve.  Advanced Practice Nurse visits do incur a charge and bill your insurance. Medicare and most commercial insurance plans will cover the cost of the APRN visits, just as they would other medical treatment. This may mean that there will be a small copay. Medicaid patients will receive the service at no cost to them. Fees for anyone without insurance will be based on ability to pay; no one will be turned away due to inability to pay.

 

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