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REFERRAL PHONE: 800.707.8921
REFERRAL FAX: 216.383.5298

Western Reserve Navigator Palliative Care Services

Western Reserve Navigator Palliative care is a program that supports advanced illness management. Patient may be on this program and continue pursuing aggressive treatments and diagnostic tests if needed. The focus is on symptom management and support/community resources for both the patient and their family to enhance their quality of life.

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Is Palliative Care For Me?

If you are of advanced age or suffering from a disease that causes difficult symptoms, such as cardiac or renal disease, cancer, dementia or arthritis, our palliative care program is here to support you and your loved ones. Patients in the Western Reserve Navigator program may receive palliative care and curative care at the same time. You may remain in the Navigator Program indefinitely and can be re-admitted into hospice later if necessary.

What We Do For You

We work with your physician to manage symptoms wherever you call home.  Our goal is to minimize hospitalizations, facilitate advanced directive conversations, offer caregiver support and access to community resources.  Our team is comprised of advanced practice nurses, social workers and volunteers.  You will have toll-free access to a nurse 24 hours a day, 7 days per week.

How Do I Pay For This Service?

Social Worker and Volunteer visits do not incur a charge.  Advanced Practice Nurse visits do incur a charge and bill your insurance. Medicare and most commercial insurance plans will cover the cost of the APRN visits, just as they would other medical treatment. This may mean that there will be a copay. Medicaid patients will receive the service at no cost to them. Fees for anyone without insurance will be based on ability to pay; no one will be turned away due to inability to pay.

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