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REFERRAL PHONE: 800.707.8921
REFERRAL FAX: 216.383.5298

Western Reserve Navigator Palliative Care Services

Palliative care extends the principles of hospice care to a broader population of patients who are not ready for hospice or do not choose it but could benefit from disease management earlier in their illness. Our palliative care program, Western Reserve Navigator, benefits the patient with pain and symptom management and access to community resources to enhance their quality of life.

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Is Palliative Care For Me?

If you are of advanced age or suffering from a disease that causes difficult symptoms, such as cardiac or renal disease, cancer, dementia or arthritis, our palliative care program is here to support you and your loved ones. Patients in the Western Reserve Navigator program may receive palliative care and curative care at the same time. You may remain in the Navigator Program indefinitely and can be re-admitted into hospice later if necessary.

What We Do For You

We are your eyes and ears, working with your physician to keep you comfortable wherever you call home and out of the hospital. Through Western Reserve Navigator, a team of professionals is assigned to you: Advanced Practice Nurses, Social Workers, and trained volunteers assess for medical needs and social needs such as caregiver support, access to community resources and advance care planning. You will have toll-free telephone access to a nurse 24 hours a day, 7 days a week.

How Do I Pay For This Service?

For Advanced Practice Nurse visits, we will bill your insurance. We accept Medicare, Medicaid and most commercial insurance. Your insurance may require a copay. If you need financial assistance, our financial counselor will help determine a plan within your budget. There is no charge for social workers and volunteer services.

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